Privacy Policy

Scope of this policy

This Privacy Policy covers data collected by us as a data controller, including information you provide on our website and through our products and services. It clarifies the personal data Triodian collects and how we use it. We commit to using collected information consistently with our relationship with you and with this policy.

What we mean by personal information

“Personal information” or “personal data” is any information about an individual which can be used to identify them.

Information we collect

We may collect personal information from you in the following circumstances:

• When you opt in to the cookie collection notice displayed on the Triodian website.
• When you accept the terms and conditions while purchasing our products and services.
• When you contact us, request a demonstration, or otherwise correspond with us.
• For security purposes, we collect your IP address when you access our website and services.

How we use your information

We use collected information to provide and improve our products and services, to manage our relationship with you, to respond to your enquiries and provide support, and to maintain the security and integrity of our systems. We use your details only as described in this policy and consistently with our relationship with you.

Legal bases for processing

We typically collect personal information with your consent, as necessary under a contract with you, or where processing aligns with our legitimate interests and those interests are not outweighed by your data protection rights.

Where we need to gather personal data to meet a legal requirement or to perform a contract with you, we will make this clear at the relevant time and inform you of the necessity and the consequences of not providing it.

Visitors in the European Economic Area

If you reside in the EEA, we process personal data in accordance with the data-processing principles of the General Data Protection Regulation (GDPR).

Australian privacy law

Triodian processes personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

How long we keep your information

We hold personal information as needed to fulfil legal obligations, resolve disputes and enforce agreements. When we no longer require your personal information for business or legal needs, we will delete or anonymise it securely, or, where that is not feasible, store it securely until deletion is possible.

Your rights

You can receive a copy of the information we hold about you by emailing info@triodian.com. You may also contact us to correct or request deletion of your personal information, subject to our legal obligations.

Changes to this policy

We may revise this Privacy Policy occasionally. Should changes occur, we will announce them on the Triodian website and email you about significant updates.

Contact us

For any privacy question, or to exercise your rights, email us at info@triodian.com.